Autopilot sends messages to guests automatically, according to the hotel's settings: in sales around an offer, and around a booked stay. The messages are under the “Autopilot” menu item.
Follow Up
Follow Up checks back with the guest about an offer that has been sent and not booked yet. There is at most one follow-up message per offer, and it goes out only if the guest has read the offer.
Offer Resend
Offer Resend sends an offer that the guest has not opened yet once more, after the set number of hours. If the guest opens the offer before then, the resend is cancelled.
Pre-stay
The pre-stay message goes out before arrival and takes the guest to a page for preparing their stay, for example with the online check-in.
Welcome
Welcome greets the guest with a message on the day of arrival.
Post-stay
Post-stay asks the guest for a review after departure or refers them to review portals.
Birthday
The birthday wishes automatically congratulate a guest on their birthday.
Prerequisites
‘Autopilot’ needs no licence module of its own. With Offers, “Follow Up” and “Offer Resend” are added. With Guest Management, “Pre-stay”, “Welcome”, “Post-stay” and “Birthday” are added.
Access to ‘Autopilot’ is enabled for specific users through their role. Roles are managed by ReGuest support.
As of: 2026-10-23.