“Offer Rejection Feedbacks” shows why guests did not book an offer. The reasons come from the feedback that guests give when they reject an offer, and the page adds them up and lists each individual response with name and comment. The menu item is under Analytics › Offer Rejection Feedbacks.
Example: Look up why guests did not book in the last year
Under “Analytics”, open the “Offer Rejection Feedbacks” tile. The “Guest feedback on why the offer was not booked” page appears. The “Period” is set to the last year up to today.
Read the “Reasons for rejection” box. For each reason under “Description”, the box shows the “Count” of responses and their share “In %”, as a chart and as a list, sorted by the count.
In the list of individual responses, look for “Price too high” under “Reason” and read the guest's “Comment” next to it.
Click on a guest's name. The profile of this guest opens.
After that, you know which reasons guests named most often in the last year, and the profile of an individual guest is open.
The pages in detail
Guest feedback on why the offer was not booked
The page shows the reasons that guests gave when they rejected an offer. New responses appear immediately.
“Period” narrows down the responses. The default is the last year up to today. The count is based on the date on which the feedback was created.
“Name of the guest” finds a guest by their name or their e-mail address.
“Reasons for rejection” shows the reasons as a chart and as a list with “Description”, “Count” and “In %”, sorted by the count. Guests can choose from 10 reasons: “Price too high”, “Found a better offer elsewhere”, “Travel plans changed”, “No suitable room included”, “Amenities or service not sufficient”, “Location not suitable”, “Accommodation not right overall”, “Booked by phone or email”, “No final decision made yet” and “Other reason”. With “Other reason”, the guest writes their own text. If there is no response in the period, the box is missing.
The list of individual responses has the columns “Name”, “Reason” and “Comment”. It shows 25 responses and loads more as you scroll. With “Other reason”, the guest's text is in brackets. The name leads to the guest's profile, and an icon next to it leads to the conversation with them.
Prerequisites
‘Offer Rejection Feedbacks’ belongs to the licence module Offers.
If the module is licensed, access to it is enabled for specific users through their role. Roles are managed by ReGuest support.
Frequently asked questions
Why is the “Offer Rejection Feedbacks” menu item missing? The menu item only exists with the licence module Offers, and only a user whose role includes access to it can see it. ReGuest support can tell you whether offer feedback is set up for the hotel. Roles are managed by ReGuest support.
Why does a reason never have a response? The hotel does not offer it to guests.
Why is the “Reasons for rejection” box missing? No guest gave feedback in the selected “Period”. A longer period shows older responses. If there are no responses at all, ReGuest support can tell you whether offer feedback is set up for the hotel.
As of: 2026-10-27.