Room categories

A room category describes a type of room that the hotel offers, with code, name, description and images. Offers, price calculation, guest area and Messenger draw on this information. The menu path is Settings › Room categories.

The list shows the hotel's room categories with “Name”, “Room type”, “Area” and “Code”. Seminar rooms are not in it. “Filter by name or code...” narrows the list down. With Multi-Property, after a building or hotel is chosen, the list shows only its categories; “All facilities/hotels” shows the categories of all buildings and hotels. “Add” opens the page “New room category”.

A room category is never deleted, only archived. “Archive” hides it from the list, “show archived” shows it again, with the note “Archived”, and “Reactivate” makes it active again. A category whose building is archived is hidden as well and carries the note “Facility/Hotel archived”.

“Move up” and “Move down” change the order of the categories immediately. In “Edit mode”, you can change the codes directly in the list, including the category's own codes per interface.

“Import room categories” starts the import as in the example above. “Export room categories” downloads the categories of a provider as an Excel file with code and name per language.

On the page “New room category”, “Create” saves the new category. The button is only active when all entries are valid. Then the tab “Description” of the new category opens.

With Multi-Property, “Facility/Hotel” assigns the category to a building or hotel, and the field is mandatory. The “Code (PMS/IBE)” is mandatory and must be unique: the form compares it with all categories of the same building, archived ones included. “Name” and “Description” are mandatory per hotel language. “Name” and “Description” in a language the hotel no longer uses are read-only.

“Room type” assigns the category to a type of room, for example “Double room”, “Family room” or “Suite”. Campaigns and automatic campaigns filter by this type of room in the recipient condition “Room category”. For “Apartment”, “Chalet”, “Penthouse”, “Lodge”, “Rental accommodation”, “Pitch” and “Villa”, the offer in the guest area carries the heading “Category” instead of “Room category”.

The “Area” appears in the offer in brackets with its unit, for example “m²”, after the room name the guest sees. The “Number of rooms” is the number of available rooms of this category when ReGuest calculates the price from its own prices, and for some price interfaces. An empty field or 0 counts as not set.

“Hide in request forms” hides the category in the request, selection and wait list forms of the guest area and in the Messenger. “Duplicate” copies the category with prices, descriptions and galleries and appends “ (Copy)” to the code. “Archive” and “Reactivate” work as in the list.

This tab exists only if it is set up for the hotel. Here the hotel sets the “Min. occupancy” and “Max. occupancy” of the category and its price. “Price type” determines how the price applies, for example “per person and night” or “per room and night”. For a price per person, the hotel enters “Price per adult” and “Child base price”; for a price per room, a “Base price”.

The tab shows the price definitions of the category per “Season” and “Rate plan”, with “Adult Prices” and “Children Prices”. A price definition without a season carries the note “Valid for all seasons”. New price definitions are not created here, but under Settings › Rate Plans & Cancellation Policies in the tab “Price definitions” of a rate plan, with “New price definition”.

The window shows a price definition with “Season”, “Room category”, “Room price (adult occupancy)” and “Room price (child occupancy)”. “Save” applies the change, “Delete” removes the price definition.

Per language, a category has up to four entries here: media galleries with “Photos”, “Room plan”, “Panorama/360° view” or “Video” from the media database, and HTML blocks. The guest area shows the media galleries and HTML blocks in the offer with the room category. “New media gallery” creates a gallery, “New HTML block” an HTML block. “Insert default media galleries” creates the two galleries “Room Pictures” and “Floor Plan” at once, as long as there are no entries yet. Once four entries are reached, the tab shows “The maximum number of entries has been reached.”

In the window of an entry, “Contains” sets what a gallery shows: “Photos”, “Room plan”, “Panorama/360° view” or “Video”. The “Language” sets which hotel language the entry belongs to: in the offer, the guest sees only the entries in the language of the offer. “Save” applies the entry, “Delete” removes it.

Can a room category be deleted? No. A category is archived with “Archive” and made active again with “Reactivate”.

Why does a room category not appear in the request form? For the category, “Hide in request forms” is switched on. The switch is in the tab “Description” of the category.

Why is the tab “Prices and occupancy” missing? This tab exists only if it is set up for the hotel. ReGuest support can tell you whether that is the case.

Why is the tab “Rates” missing? The tab belongs to the licence module Offers and appears only if it is set up for the hotel. ReGuest support can tell you whether that is the case.

Why does a colleague not see the menu item “Room categories”? Their role does not enable this menu item. The roles are managed by ReGuest support.

As of: 2026-10-28.