An additional service is a service with a price. It appears as a fixed price line in offers, is proposed to the guest when booking an offer, or is selectable in the Messenger. The menu path is Settings › Additional services.
Example: Offer an additional service for the guest to add to a booking
Open the list. Settings › Additional services shows the list “Additional services”.
Start a new additional service. “Add” in the side navigation opens the page “New additional service”.
Choose a template. On the page “New additional service”, choose a template from the catalogue. The template's name and description are copied.
Create it. “Create” saves the new additional service, and the page “Modify additional service” opens.
Enter the price. There, enter a unique code under “Code” and the price under “Price”.
Make it bookable. Under “Type of additional service”, select “Can also be booked optionally by the guest”.
Propose it in the offer. Switch on “Use for offer”, and under “Propose in offer phase (step 3)” set the additional service to always be proposed to the guest.
Save. “Save” saves the changes, and the page “Modify additional service” stays open.
Result. The new additional service is in the list “Additional services”. When a guest books an offer, the guest area proposes it to them in the third step.
The pages in detail
Additional services
The list shows the hotel's additional services with “Name”, “Code”, “Price”, “VAT rate” and “Bookable”, and with Multi-Property also “Facility/Hotel”. The filters narrow the list down, for example “Code or name”, “Bookable services” and “Non-bookable services”, or by usage with “use for offer”, “use for MICE” and “selectable in Messenger”.
An additional service is never deleted, only archived. “Archive selected” archives the additional services selected in the list, “Reactivate selected” makes them active again, and “show archived” shows archived additional services with the note “Archived”.
New additional service
Here the hotel chooses how a new additional service starts: with “Blank template” or with a template from the catalogue, whose name and description are copied. If Orderando is connected, services from Orderando with a binding booking can also be created here, for example “Resource”, “Event” or “Spa treatments”. The Messenger shows their price, image and texts directly from Orderando. “Add” in the side navigation opens this page; nothing is saved yet at that point. “Create” saves the new additional service and then opens the page “Modify additional service”.
Modify additional service
“General information”. The “Code” must be unique. The transfer to the hotel software reads the “Code”. With Multi-Property, “Facility/Hotel” assigns the additional service to a facility or hotel. With MICE, the “Category” decides where the additional service is offered in a MICE offer: “Add F&B service” offers only additional services of the category “Food & Beverage”, “Add generic service” only those of the category “Generic services”. Under “Type of additional service”, the hotel sets whether the additional service only appears as a fixed price line in offer variants, with “Only for fixed price lines in offer variants”, or whether the guest can also add it to a booking themselves, with “Can also be booked optionally by the guest”.
“Price and Unit”. “Account amount” sets what the “Price” is multiplied by, for example with “Per night” by the number of nights and with “Per room and night” by rooms times nights. The choices include “Per night”, “Per room and night”, “Per person and night”, “Per person”, “Per adult and night”, “Per child and night”, “Per adult” and “Per child”, and with MICE also “Per attendee”, “Per day” and “Per day and attendee”.
“Usage/Visibility”. An additional service applies to offers, to MICE or to the Messenger, and to at least one of them: “Use for offer”, “Use for MICE” and “Selectable in Messenger”.
“Automatically add a fixed price line to the offer” inserts the additional service as a fixed price line into an offer, always or under conditions. Conditions are seasons and offer templates.
“Propose in offer phase (step 3)” sets whether the additional service is proposed to the guest always, never or under conditions when the guest books an offer.
With “Selectable in Messenger”, the Messenger offers the additional service, always or under conditions.
“Booking Options”. “Quantity is limited” appears only for bookable additional services and shows the field “Max. bookable qty.”. Its value is the maximum quantity a guest can choose per booking. If the switch is off, the quantity is not limited. “Exclude from the calculation of the deposit amount” takes the price of the additional service out of the amount from which the deposit is calculated. “Do not include in travel insurance” takes it out of the insured sum of the travel insurance. “Do not send during booking transfer” keeps the additional service out of the transfer to the hotel software. The switch appears only if such a transfer is set up.
“Name and Description in Guest Languages”. This section holds “Name” and “Description (optional)” in the guests' languages.
As soon as something on the page is changed, “Cancel” and “Save” appear. “Save” saves the changes, and the page stays open. “Archive additional service” archives the additional service, “Activate additional service” makes it active again.
Additional service groups
An additional service group bundles bookable additional services for the Messenger, in a fixed order. The Messenger on the hotel's website also shows these groups. The list shows “Name”, “Internal name” and, with Multi-Property, “Facility/Hotel”. “Filter by name...” narrows the list down, and “show archived” also shows archived groups. “Preview” shows the groups in the Messenger, including a group that is still “In preparation”.
New group and Edit Group
A group has an “Internal name” and a “Name”. With “Add additional service”, additional services are added to the group; they then appear under “Assigned Additional Services”. The “Status” is “In preparation”, “Active” or “Archived”. The guest sees a group “In preparation” only in the preview. In the Messenger, the guest sees only groups with the “Status” “Active”. A group with “Archived” is never shown by the Messenger, not even in the preview.
Prerequisites
‘Additional services’ does not need a licence module of its own. With MICE, the “Category”, the usage for MICE and three further price units are added. With Multi-Property, the field “Facility/Hotel” is added. With Upseller, the “Preview” of the additional service groups in the Messenger is added.
Access to ‘Additional services’ is enabled for specific users through their role. The roles are managed by ReGuest support.
Frequently asked questions
Can an additional service be deleted? No. It is archived and can be reactivated.
Why can a guest not book an additional service in any quantity? For the additional service, “Quantity is limited” is switched on. “Max. bookable qty.” gives the maximum number per booking.
Why does a guest not see an additional service group in the Messenger? The group is set to “In preparation”, and the guest sees such a group only in the preview. The “Status” of the group is on the page “Edit Group”.
Why is “Do not send during booking transfer” missing? The switch appears only if a transfer to the hotel software is set up. ReGuest support can tell you whether that is the case.
Why is the menu item “Additional services” missing? A user's role enables the menu item for them, and the roles are managed by ReGuest support. ReGuest support can tell you whether the menu item is set up for the hotel.
As of: 2026-10-28.