Under Reservations, the hotel manages its guests' reservations: from the “List of all reservations” via “New reservation” and the “Reservation detail” with deposit, confirmation and cancellation to the “Check-out” with invoice and payment. The main navigation shows only “Reservations”. The hotel reaches everything else via the list and via the tabs of the page navigation above it, such as “New reservation”, “Overview”, “Online Payments”, “Travel insurances”, “Wish List Submissions” and “Additional services”.
List of all reservations
The list shows the guests' reservations, sorted by reservation date, newest first. It has up to three tabs: with the selection “all open”, “Not concluded” shows the new reservations and those waiting for a deposit, “Confirmed” the confirmed reservations, and “Check-outs” the confirmed reservations with departure in the period of the “Departure day” filter. The “Name · email · res. n.” search field finds a reservation by name, email address, offer or reservation number, and clicking a row opens its reservation detail.
Overview
“Overview” shows the reservations of a period as a table. It can be filtered via “Status” and “Period refers to”, for example by “Arrival date”, and ordered via the “Sort” selection. The printer icon with the tooltip “Print” prints the table as it is currently filtered and sorted.
New reservation
“New reservation” creates a reservation by hand, without a prior offer, for an existing or a new guest. The reservation is confirmed at once, without a message to the guest.
Reservation detail
The reservation detail shows the guest, the reserved variation and the guest's message. There the hotel requests the deposit, confirms the reservation with “Confirm reservation request” and annuls or cancels it. The deposit request, the reservation confirmation and the cancellation notice go to the guest by email or WhatsApp.
Check-out
A check-out is the invoice at the end of the stay. The “Check-outs” tab of the list is used for it. “New Check Out” creates the invoice, and “Activate and send” sends it to the guest, who sees it under “Your invoice” and can download it.
Online Payments
“Online Payments” shows the payments that guests have made or attempted online, with the “Purpose” and the “Result”, for example “Success” or “Abort”. Clicking the “Date” opens the reservation, clicking the name in the “Guest” column opens the guest.
Travel insurances
“Travel insurances” shows the travel insurance contracts. Clicking the “Policy number” opens, where available, the policy for download. Clicking the “Date” opens the reservation, clicking the name in the “Guest” column opens the guest.
Wish List Submissions
A wishlist is a questionnaire in which the guest states their wishes before arrival. “Wish List Submissions” shows the submitted wishlists, filtered by arrival. Clicking a row shows the answers next to it. From there, “Go to guest” opens the guest and “Go to reservation” the reservation.
Additional services
“Additional services” shows the reservations for which guests have booked additional services, when booking an offer or later in the Messenger. Clicking a row shows the booked services next to it. From there, “Go to guest” opens the guest and “Go to reservation” the reservation.
Prerequisites
‘Reservations’ belongs to the licence module Offers. With Marketplace › Online payment, “Online Payments” is added. With Marketplace › Travel insurance, “Travel insurances” is added. With Upseller, “Wish List Submissions” is added. With Guest Management, the “Check-outs” tab in the “List of all reservations”, and with it the check-out, is added. With Marketplace › External travel insurance, the “Travel insurances” list is added as well. With Multi-Property, the building selection is added in the “List of all reservations”, and the filter and the “Facility/Hotel” column are added in the “Overview”.
If the module is licensed, access to it is enabled for specific users through their role. The following need their own access in the role: “Show credit card information” and “Annul” in the “Online Payment” table. Roles are managed by ReGuest support.
As of: 2026-10-23.