The list of all reservations shows the reservations of the hotel's guests, sorted by the reservation date, the newest first. Here the hotel finds new reservation requests, reservations with an open deposit and confirmed reservations, and from here it can open any reservation. The menu path is Reservations.
Example: Find reservations whose deposit deadline has passed
Some guests have not yet paid the required deposit, although the deadline has passed. The hotel picks out these reservations.
Open the reservations. Under Reservations, the list opens on the “Not concluded” tab. The selection is set to “all open”: the list shows the new reservations and the reservations waiting for a deposit.
Change the selection. In the tab's selection, select “deposit due”. The list now shows only the reservations waiting for a deposit whose deadline for the deposit has passed.
Open a reservation. Clicking a row opens the reservation detail of this reservation.
Result. The reservation detail shows the “Deposit” block (“Angeld” at some hotels), with “Amount” and “Deadline”.
The pages in detail
Page navigation
Above the list are the tabs “Info”, “New reservation”, “Overview”, “Online Payments”, “Travel insurances”, “Wish List Submissions”, “Additional services” and “Resource planning”. Through them the hotel reaches the other pages under Reservations.
List
The list has up to three tabs: “Not concluded”, “Confirmed” and “Check-outs”. The search field “Name · email · res. n.” finds a reservation by the name, the e-mail address or the offer or reservation number. More entries load while scrolling.
Each row shows a status icon, whether the guest is online right now, markers for important notes or a block list, the name, the facility and the reservation date.
Tab “Not concluded”. The tab's selection determines which reservations the list shows:
“all open” shows the new reservations and the reservations waiting for a deposit.
“new (to confirm)” shows only the new reservations that are still to be confirmed.
“deposit still open” (Angeld) or “deposit still open” (Anzahlung) shows the reservations waiting for a deposit for which no credit card has been stored yet and no payment has been received.
“credit cards to confirm” shows the new reservations and the reservations waiting for a deposit for which a credit card has been stored or a payment has been received.
“deposit due” shows the reservations waiting for a deposit whose deadline for the deposit has passed.
“annulled” shows the annulled and canceled reservations.
“direct bookings” shows all direct bookings, whatever their status.
“all” shows all reservations, whatever their status; the tab is then called “all”.
Tab “Confirmed”. It shows only confirmed reservations. “confirmed without amount confirmation” shows the confirmed reservations for which the guest has not yet confirmed the amount, although the reservation confirmation requires it. “direct bookings” shows the confirmed direct bookings.
Tab “Check-outs”. Here are the confirmed reservations with departure in the period of the filter “Departure day”, by default today and tomorrow, filterable by the state of the payment.
Status of a reservation. A reservation is “unconfirmed”, waits for a deposit or a credit card, is “confirmed”, “annulled” or “canceled”. The list shows the waiting state, depending on the type of deposit, as “waiting for deposit” (Angeld), “waiting for deposit” (Anzahlung), “waiting for credit card” or “waiting for deposit/CC”. Whether “Angeld” or “Anzahlung” is used there is set the same way for all reservations of the hotel.
“Info”
The legend explains the icons, for example “New reservation request (not handled yet)”, “Deposit request was sent to the guest” and “Reservation confirmation has been sent”, and for check-outs “Check-out not prepared yet” to “Check-out with successful payment”.
Prerequisites
‘List of all reservations’ is part of the license module Offers. With Guest Management, the tab “Check-outs” and the selection “credit cards to confirm” are added. With Multi-Property, the selection of the facility and the facility's short code in every row are added.
If the module is licensed, access to it is enabled for specific users through their role. The roles are managed by ReGuest support.
Frequently asked questions
Why is the “Not concluded” tab missing? It appears only with the license module Offers. Without Offers, the list opens on “Confirmed”. ReGuest support can tell whether Offers is set up for the hotel.
Why is the “Check-outs” tab missing? It appears only with the license module Guest Management. ReGuest support can tell whether Guest Management is set up for the hotel.
Why does a colleague not see the menu item “Reservations”? It appears only if the user's role allows access to reservations. The roles are managed by ReGuest support.
As of: 2026-10-23.