The wishlist is a questionnaire that guests complete in the Messenger before their stay, for example about sleeping comfort, nutrition, children or pets. Under Settings › Wishlist, the hotel sets which questions the questionnaire asks, what they look like and when a group of questions appears.
Example: Prepare questions about babies and children for the summer season
Open the wishlist. Settings › Wishlist opens the hotel's wishlist. At the top is its status, on the left the list of its groups and questions.
Add a group. “Add group” opens “Create a new question group”.
Choose a template. The hotel chooses the “Babies and children” template. Under “Which questions from the category do you want to insert?”, it selects the questions it wants to take over.
Take over the questions. “Add group and questions from template” creates the group with the selected questions. Names and texts come from the template for each language.
Save. “Save” saves the wishlist with the new group.
Set the season. In the saved group, under “Show group only if one of the following conditions applies”, the hotel chooses its summer season via “Add season”. The season is saved immediately and then appears under “Only for reservations with these seasons”.
Activate. The hotel sets the status to “Active” and saves. The wishlist is then visible in the Messenger and can be filled in by the guests.
Check the result. The “Preview” shows the questionnaire as the Messenger displays it, in the selected “Language”. A guest whose arrival or departure falls within a period of the summer season sees the “Babies and children” group in their wishlist.
The pages in detail
Wishlist
Each hotel has exactly one wishlist. The menu item always opens this one, and it cannot be deleted.
Header. At the top is the status, with three values:
“In preparation”: The wishlist is being edited and is not accessible to guests.
“Active”: The wishlist is visible in the Messenger and can be filled in by the guests.
“Archived”: The wishlist is archived and is not accessible to guests.
The “Display general comment field” switch shows a free field below the whole questionnaire, in which the guest writes general comments. “Save” saves the changes. A wishlist cannot be saved as long as a question is set to “No selection” for “Answer type” or “Display type”, a name is empty in one language, a list selection has no option, or the minimum value is greater than the maximum.
List of groups and questions. The list shows the groups and their questions in their order. “Add group” opens “Create a new question group”.
Groups and questions are not deleted, but archived. “Archive group” and “Archive question” archive after a confirmation prompt; “Reactivate group” and “Reactivate question” bring the entry back. The list only shows archived groups and questions with “show archived”, and the guest does not see them.
Preview
The preview shows the questionnaire as the Messenger displays it. Under “Language”, the hotel chooses the language, and with Multi-Property, under “Facility/Hotel”, also the building or hotel. The preview shows the saved state. If there are unsaved changes, “Please save to update the preview” appears.
Create a new question group
This is where a new group begins. “Blank template” starts with an empty group. The other templates come from the content catalogue: “Arrival information” with one question, “Sleeping comfort” and “Nutrition” with four each, “Babies and children” with five and “Pets” with two questions. Under “Which questions from the category do you want to insert?”, the hotel selects the questions it takes over, and “Add group and questions from template” inserts them. Each question of a template brings its “Answer type” with it.
Question group
Under “Description”, a group carries its name in each of the hotel's languages. “Translate to...” translates it automatically into another language.
Under “Show group only if one of the following conditions applies”, a saved group is tied to seasons or to offer templates. A season or offer template that is chosen via “Add season” or “Add offer template” is saved immediately, without “Save”.
“Only for reservations with these seasons”: The group only appears if the arrival or departure of the reservation falls within a period of one of these seasons.
“Only for reservations with these offer templates”: The group only appears if the booked offer is based on one of these offer templates or on no template.
With Multi-Property, “Facility/Hotel” assigns the group to a building or hotel; “Available for all hotels” shows it in all of them. The guest of another building or hotel does not see the group.
Question
A question has a “Name” in each language; “Translate to...” translates it as for the group. The “Advanced options” switch shows the “Description” and “Label text” fields, both “optional”. The Messenger shows the “Description” as text below the name of the question, with the hotel's line breaks. The “Label text” appears as a caption directly above the input field and, after submission, above the guest's answer. If a question already uses these fields, “Advanced options” can no longer be switched off.
“Answer type” sets how the guest answers:
“yes/no w/o qnt.”: with “Yes” or “No”.
“Integer number” and “Decimal number”: with a number. “Minimum value” and “Maximum value” limit it. If the minimum is greater than the maximum, the page reports “The minimum value must not be greater than the maximum value.”
“Short text” and “One-line text”: with their own text in a single-line field; for the guest, both look the same.
“Multiple-lines text”: with their own text in a multi-line field, also with paragraphs.
“Date”: with a date.
“Single option from list”, “Multiple option from list” and “Multiple option from list w/number”: with the options that the hotel creates under “List elements”. With “Multiple option from list”, the guest taps the options. With “Multiple option from list w/number”, they enter a quantity for each option with plus and minus, starting at 0; an option only counts as selected once its quantity is greater than 0.
If a question already has options, “Answer type” can no longer be changed; all options must first be removed.
“Display type” sets when the guest sees the input field: with “Open”, the Messenger shows it immediately; with “Add button” and “Select button”, only after a click on “Add” or “Select”.
The “Display comment field” switch gives the guest a free field for comments on this one question.
For “yes/no w/o qnt.”, “Integer number”, “Decimal number” and “Date”, the question has the “Tag” field. The guest automatically gets the profiling tag selected there as soon as they have submitted the wishlist: for “yes/no w/o qnt.” only with “Yes”, for “Integer number” and “Decimal number” only with a value greater than 0, and for “Date” with any date.
A question cannot be made mandatory.
List elements
The three kinds of list selection need at least one option, otherwise the page reports “At least one option must be added.” “Add option” creates an option, with a name in each language and, if desired, its own “Tag” values that the guest gets with this option. “Sort option” changes their order.
“Delete” deletes an option after a confirmation prompt, as long as no guest has chosen it. Otherwise it can only be archived; “Archive” and “Reactivate” work as for groups and questions.
Prerequisites
‘Wishlist’ belongs to the licence module Upseller. Multi-Property adds the “Facility/Hotel” field to a question group and to the preview.
If the module is licensed, access to it is enabled for specific users through their role. The following needs its own access in the role: “Translate to...”. Roles are managed by ReGuest support.
Frequently asked questions
Why is the “Wishlist” menu item missing? If it is missing for everyone, the licence module Upseller with the wishlist is not set up for the hotel; ReGuest support can tell you whether it is set up. If it is missing for only one colleague, their role does not enable it. Roles are managed by ReGuest support.
Where does the guest see the wishlist? In the Messenger, with a pre-stay message that belongs to a confirmed reservation. One day after departure, it can no longer be opened.
Why don't guests see the wishlist? If the status is not set to “Active”, no guest sees it; the hotel sets it to “Active”. If the pre-stay message does not belong to a confirmed reservation or a day has passed since departure, the Messenger does not offer it either. In these cases, and if the cause remains unclear, ReGuest support can help.
Why is a question group missing for a guest? The group is archived, belongs to another building or hotel, has no question left, or its seasons or offer templates do not match the reservation. “Reactivate group” brings back an archived group, “Reactivate question” an archived question; this also helps a group that has no question left. “Facility/Hotel” in the group sets the building or hotel; “Available for all hotels” shows the group in all of them. The conditions are in the group under “Show group only if one of the following conditions applies”.
Why can't the wishlist be saved? A question is still set to “No selection” for “Answer type” or “Display type”, a name is empty in one language, a list selection has no option, or the minimum value is greater than the maximum. It can be saved as soon as “Answer type” and “Display type” have a value instead of “No selection”, every name is entered in every language, every list selection has an option via “Add option” and, for “Minimum value” and “Maximum value”, the minimum is not greater than the maximum.
Why can't an option be deleted? A guest has already chosen it. It can only be archived.
Can a guest change their answers after submitting? No. After “Submit wishlist”, the guest only sees their answers and is asked to contact the hotel directly for changes.
Does the guest have to answer all questions? No. There are no mandatory questions; one answer is enough to submit.
Can a hotel keep several wishlists? No, there is one per hotel.
As of: 2026-10-28.