Under “Board types”, the hotel sets which board it offers, what it is called for guests and which board type counts as the default. The request form, widget and Website Messenger offer guests only the board types that are active here, and offers show the name the hotel gives here. The menu item is under Settings › Hotel Configuration › Board types.
Example: Offer half board and set it as the default
A hotel offers half board. Guests should be able to choose it in the request form, and offers should show it under the hotel's own name “Genießer-Halbpension”. If a request carries no board type, Auto Offer should take half board.
Open board types. Open Settings › Hotel Configuration › Board types. The page shows the six board types “bed and breakfast”, “half board”, “three quarters board”, “full board”, “Overnight stay” and “all inclusive”, each with a switch.
Switch on half board. Turn on the switch next to “half board”. This makes the board type active.
Give it a name. Under “Name and description in guest languages”, in the “Name” field for German, enter “Genießer-Halbpension”, and for each further guest language of the hotel, the name in that language.
Set it as the default. Under “Usage/visibility”, select “Set as default”.
Save. Select “Save”.
Result. The request form, widget and Website Messenger offer half board. Offer texts, the notification about a new request and the guest area show it as “Genießer-Halbpension”. If a request carries no board type, Auto Offer takes half board as the default.
The pages in detail
Board types
All of the hotel's board types are on this one page. At the top is the notice “Select the board types you offer and give them an alternative name if needed. The description is optional.”
The six board types. Every hotel has the same six: “bed and breakfast”, “half board”, “three quarters board”, “full board”, “Overnight stay” and “all inclusive”. Another one cannot be created, and none can be deleted. Their order cannot be changed.
The switch. It makes a board type active or inactive. The request form, widget and Website Messenger offer guests only active board types.
“Name and description in guest languages”. For each guest language of the hotel there is the field “Name”. The name replaces the label of the board type: offer texts, the notification about a new request and the guest area show it. Requests and offers that arrive via ASA OTA or AlpineBits also carry this name.
“Usage/visibility”.
“Set as default” makes the board type the default. There is at most one. An inactive board type cannot be the default, and turning off a board type's switch takes the default away from it. A new request created in the back office gets the only active board type, and if several are active, the default. Auto Offer takes the default if a request carries no board type.
“Hide in inquiry forms” removes the board type from the selection in the request form, widget and Website Messenger, even if it is active.
“Hide for hotel/building” is available with the licence module Multi-Property. It hides the board type for the chosen building/hotel: the request form, widget and Website Messenger do not offer it for a request to this building/hotel.
“Save” saves the changes. If no board type or only one is left in the Website Messenger, it does not ask the guest about board.
Prerequisites
‘Board types’ belongs to the licence module Offers. Multi-Property adds the selection “Hide for hotel/building” for each board type.
If the module is licensed, access to it is enabled for specific users through their role. Roles are managed by ReGuest support.
Frequently asked questions
Why is a board type missing from the request form? It is inactive, “Hide in inquiry forms” is set for it, or it is hidden for the requested building/hotel. Turn on the switch, remove “Hide in inquiry forms” or take the building/hotel out of “Hide for hotel/building”, and select “Save”.
Why does the Website Messenger not ask about board? No board type or only one is active and not hidden. If guests should be able to choose, leave at least two board types active and do not hide them.
Can I create a board type of my own? No. The six board types are fixed. One of them can be renamed via the “Name” field.
Why can a board type not be set as the default? It is inactive. First turn on its switch, then select “Set as default”.
Which board type does a new request in the back office get? If only one board type is active, that one. Otherwise the default.
Why is the “Board types” menu item missing? The menu item belongs to the licence module Offers, and access is enabled for specific users through their role. Roles are managed by ReGuest support. ReGuest support can also tell you whether Offers is licensed for the hotel.
As of: 2026-10-29.