The “Other hotels” tab of the guest record shows whether a guest is also known at the other hotels the hotel is connected with in ReGuest, and which correspondence they have there. This way the hotel sees, for example, whether a guest has already sent a request to or booked with another hotel. The tab is under Guests Archive › (guest) › Other hotels.
Example: View a guest's correspondence at another hotel
Open the Guests Archive menu item and click the guest. The guest record opens.
In the tab bar of the guest record, open the “Other hotels” tab. ReGuest searches for the guest at the connected hotels by their email address. A card appears for each match.
In the card, read the internal name of the other hotel and the guest's details there: name, postal addresses and phone numbers.
Among the guest's correspondences, newest first, click “Load” on a correspondence.
The card then shows the parts of this correspondence from the other hotel, such as “Request”, “Offer”, “Conversation” and “Reservation”, newest first.
The pages in detail
Other hotels
The page searches for the guest at the other hotels the hotel is connected with in ReGuest. A match there needs exactly the same email address; a guest who is deleted there does not count. If the guest has no email address, the page does not query any other hotel.
For each match, a card shows the internal name of the other hotel, the guest's name, postal addresses and phone numbers there, and their correspondences with month and year. The correspondences in a card are sorted by creation date, newest first.
“Load” on a correspondence fetches its parts from the other hotel: “Request”, “Offer”, “Conversation”, “Reservation”, “Deposit request”, “Reservation confirmation” and “Cancellation”. These entries are also sorted by creation date, newest first. If a loaded “Conversation” contains no messages, it says “No messages yet”.
The page is read-only. Nothing can be copied over, opened or merged from here.
Prerequisites
‘Other hotels’ belongs to the Multi-Property licence module.
If the module is licensed, access to it is enabled for specific users through their role. Roles are managed by ReGuest support.
Frequently asked questions
Why is the “Other hotels” tab missing? The tab belongs to the Multi-Property licence module. ReGuest support can tell you whether the connection to other hotels is set up for the hotel.
Why does “Other hotels” not find the guest? The guest has a different email address at the other hotel, or has none here. A match needs exactly the same email address.
Can data be copied over from another hotel? No. “Other hotels” is read-only. Nothing can be copied over, opened or merged.
Why can't a colleague see the “Other hotels” tab? Only a user whose role includes access to the Guests Archive sees the tab. Roles are managed by ReGuest support.
As of: 2026-10-24.