The “Online Check-Ins” tab of the Guests Archive lists the guests who have completed an online check-in in the guest area. Here the hotel sees which online check-ins have not been processed yet, and from there opens a guest's “Persons” page. The tab is under Guests Archive, next to the “all” tab.
Example: Go through the new online check-ins
Open the Guests Archive menu item and select the “Online Check-Ins” tab.
Click the “Filter” symbol. A selection with “All online check-ins” and “New online check-ins” opens.
Select “New online check-ins”. The list now only shows the guests whose completed online check-in has not been processed yet.
Click a guest in the list.
The “Persons” page of this guest then opens directly, not their main data.
The pages in detail
Online Check-Ins
The tab shows the guest list, limited to the guests who have completed an online check-in in the guest area. For each guest, there is the name and the email address below it. At the top is the guest with the most recent activity overall, not the one with the most recent online check-in.
The “Name or email address” field searches the list. With several words, every word must appear in the name or in the email address.
The “Filter” symbol opens a selection with two options. “All online check-ins” shows every guest with a completed online check-in. “New online check-ins” shows only the guests whose online check-in has not been processed yet. If the selection under “Filter” is closed, “All online check-ins” applies again.
In this tab, a click on a guest opens their “Persons” page instead of the main data.
Prerequisites
‘Online Check-Ins’ is part of the Guest Management licence module.
If the module is licensed, access to it is enabled for specific users through their role. Roles are managed by ReGuest support.
Frequently asked questions
Why is there no “Online Check-Ins” tab? The tab comes with Guest Management. Without Guest Management, there are no tabs above the guest list, only the “Name or email address” field and the list. ReGuest support can tell you whether online check-in is set up for the hotel.
Why is a guest at the top whose online check-in was some time ago? The list is sorted by the guest's most recent activity overall, not by the time of the online check-in.
Why does the list show all online check-ins again? If the selection under “Filter” is closed, “All online check-ins” applies again. For the new ones, select “New online check-ins” again.
Why is a guest missing who started the online check-in? The tab only lists guests who have completed the online check-in in the guest area.
Why is the “Guests Archive” menu item missing? Only a user whose role includes access to the Guests Archive sees it. Roles are managed by ReGuest support.
As of: 2026-10-24.