The “Data Summary” tab is used to answer a guest's request under the GDPR: which data the hotel has stored about them. For this, it provides a ready-made reply letter and shows what the guest has done themselves in the guest area and in the Messenger. The tab is in the guest record under Guests Archive › (guest) › Data Summary.
Example: Reply to a guest's request for their data
Open the Guests Archive menu item and click the guest. The guest record opens.
In the tab bar of the guest record, open the “Data Summary” tab. It always opens with the “Summary” sub-tab.
Read the red “Notice” at the top: “Only pass on the guest's personal details after having verified the identity of the requesting person.” Before the next step, verify the identity of the requesting person.
Review the reply letter below the notice. It is in the guest's language.
Click “Copy to clipboard”.
The reply letter is then on the clipboard. It cannot be exported, printed or sent from the tab.
The pages in detail
Summary
The “Summary” sub-tab begins with the red “Notice” telling you to pass on the data only after the identity has been verified. Below it is a ready-made reply letter to the guest's request.
The letter is in the guest's language: German, English, Spanish, French, Italian, Dutch, Portuguese, Romanian or Russian. If no language is entered for the guest, it is in the language of the staff member.
The letter lists the guest's master data, their postal addresses, phone numbers and requests. In addition, it lists the persons from the online check-in with the same email address as the guest, together with their travel document. It also names the purposes for which the data are processed, the categories of the data, the retention period from the active privacy policy, the guest's rights and their right to lodge a complaint.
“Copy to clipboard” is the only button. It copies the reply letter to the clipboard.
Guest Actions Log
The “Guest Actions Log” sub-tab lists what the guest has done themselves in the guest area and in the Messenger, the newest action first. Actions by staff members are not listed here.
The table has the columns “Date/time”, “Action”, “IP address”, “Device type” and “Device description (user agent)”. The “Action” column shows one of 16 actions, for example “Frontend platform opened”, “Online check-in made” or “Marketing consent removed”.
Prerequisites
‘Data Summary’ does not need a licence module of its own.
Access to ‘Data Summary’ is enabled for specific users through their role. A separate access in the role is needed for: “Guest Actions Log”. Roles are managed by ReGuest support.
Frequently asked questions
Can the reply letter be sent directly to the guest? No. The tab only offers “Copy to clipboard”; the letter cannot be exported, printed or sent from there.
Why is the “Guest Actions Log” sub-tab missing? It only appears if the user's role includes access to it. Roles are managed by ReGuest support.
Why are there no changes by staff members in the “Guest Actions Log”? The log only shows what the guest has done themselves in the guest area and in the Messenger.
As of: 2026-10-24.