“Additional services” shows the reservations for which guests booked additional services, when booking an offer or later in the Messenger. There the hotel sees which guest booked which additional services, and switches from there to the guest or to the reservation. The menu path is Reservations › Additional services.
Example: View the additional services of the next arrivals
Open “Additional services”. Under Reservations › Additional services, the list opens. The date filter is set to “Arrival”, with the period from today until three days from now. The list shows the reservations with additional services from this period, sorted by arrival date.
Select a reservation. Clicking a row shows the booked additional services of this reservation next to it, under the sentence “The guest has booked the following optional services (in addition to those included in the offer, if any):”.
Read the additional services. There is one row per additional service. “Description” names the additional service, “Qty.” the quantity and “Price” the total price of the row. “Phase” says where the guest booked the additional service.
Result. The hotel sees which additional services the guest booked and where.
The pages in detail
Additional services
The list shows one row per reservation with booked additional services, sorted by arrival date.
Filters.
The date filter selection sets whether the list is filtered by “Arrival” or by “Reservation date”. When the list opens, it is set to “Arrival”.
The field for the period, which has no label, narrows the list down to a period. The default is today until three days from now for “Arrival”, and the last six days until today for “Reservation date”.
“Guest name” shows only the reservations of the guest with this name.
With Multi-Property, the “All facilities/hotels” selection narrows the list down to the facility chosen there.
Columns. The list shows “Status”, “Arrival”, “Guest”, “Reserved on” and, with Multi-Property, “Facility/Hotel”.
“Status” shows the status of the reservation as a symbol. Its tooltip gives the name of the status, for example “unconfirmed”, “confirmed” or “canceled”. For a confirmed reservation, “today” appears next to it if arrival is today, “departed” if departure has passed, and otherwise the time between now and arrival.
“Reserved on” shows the date and time at which the reservation was created.
“Facility/Hotel” shows the abbreviation of the facility of the related request.
The list cannot be exported or printed, and the column headers do not sort it.
Booked additional services next to the list
Clicking a row of the list shows the booked additional services of this reservation next to it, under the sentence “The guest has booked the following optional services (in addition to those included in the offer, if any):”. There is one row per additional service:
“Description” shows the text of the additional service.
“Unit pr.” shows the price per unit, “Qty.” the quantity and “Price” the total price of the row.
“Phase” says where the guest booked the additional service:
“Booking request”: when booking an offer in the guest area, under “Optional additional services”.
“On-stay”: in the Messenger, during the stay.
“Messenger”: in the Messenger, through a pre-stay message with upselling.
“Pre-Stay”: in the Messenger, in all other cases.
“Go to guest” opens the guest of the reservation, “Go to reservation” the reservation detail. The additional services can only be changed and sent to the hotel software in the reservation detail, not in the list.
Where the additional services come from. Which additional services exist is not set by this list, but by the item of the same name, “Additional services”, in the settings. Reservations imported from Vioma bring along only the additional services whose code has been created at the hotel.
Window when additional services are booked
When a guest books additional services in the Messenger, the author of the offer receives the notification “Additional services booked”, and a window with this title appears. The notification leads to the reservation. It can be subscribed to under “Booked additional services”.
Prerequisites
‘Additional services’ belongs to the Offers licence module. With Multi-Property, the “All facilities/hotels” selection and the “Facility/Hotel” column are added.
If the module is licensed, access to it is enabled for specific users through their role. Roles are managed by ReGuest support.
Frequently asked questions
Why is the “Additional services” menu item missing? “Additional services” always appears together with the “Reservations” menu item. “Reservations” only appears if the user's role allows access to reservations. Roles are managed by ReGuest support.
Why is a reservation missing from the list? The list shows only reservations for which the guest booked additional services, and only from the chosen period. When the list opens, these are the arrivals from today until three days from now. A different period or the “Reservation date” selection changes which reservations the list shows.
Why is there no button in the list for changing or sending? Additional services can only be changed and sent to the hotel software in the reservation detail. “Go to reservation” next to the list leads there.
Why did no notification about booked additional services arrive? The notification “Additional services booked” is only created when the guest books in the Messenger, not when booking an offer and not for imported reservations. It goes to the author of the offer. It can be subscribed to under “Booked additional services”.
Where is it set which additional services exist? In the settings under “Additional services”.
Can the list be exported or printed? No. The list has neither an export nor a print function.
As of: 2026-10-26.